Terms & Conditions.

At Bridge Window Cleaning, we operate with honesty, care and respect for every property we work on. We take pride in our results and treat every client fairly — these Terms exist to set clear expectations on both sides, not to limit your rights. If something isn't right after your clean, we want to know and we'll make it right.

These Terms and Conditions (“Terms”) apply to every quote and service booked with Bridge Window Cleaning (ABN 28 210 607 014), based in Northmead and servicing Parramatta, the Hills District and Greater Sydney, NSW (“we”, “us”, “our”). By requesting a quote, confirming a booking, or having a service carried out, you (“client”, “you”) agree to be bound by these Terms.

1. Acceptance of Terms

Requesting a quote, confirming a booking, or allowing us to proceed with a clean on the day of appointment constitutes acceptance of these Terms in full.

2. Our Services

Bridge Window Cleaning provides professional cleaning services for residential, commercial and strata clients. Our core service is window cleaning - interior and exterior glass. The specific scope of work for your property is set out in your quote.

Screen cleaning and window track cleaning are available as add-ons and will be clearly listed on your quote if included. They are not part of the standard window clean unless specified.

Additional services such as solar panel cleaning, office cleaning and other property maintenance may be available on request. Ask us when booking and we'll confirm what we can accommodate.

3. Our Satisfaction Guarantee

We stand behind our work. If you're not satisfied with the result of your clean, contact us within 48 hours of the service and we'll come back to address it at no extra cost. We ask that you give us the opportunity to fix the issue before seeking other remedies.

4. Access to Property

You agree to provide safe and reasonable access to all glass included in the service, both inside and outside the property. This includes unlocking gates, restraining pets, and clearing any obstructions from window areas ahead of our arrival. If safe access cannot be provided on the day, we may need to reschedule, skip the affected area, or apply a cancellation fee (See clause 14).

5. Weather and Rescheduling

Light rain does not usually affect the finished result. In heavy rain, storms, or other unsafe weather conditions, we may reschedule your appointment for the safety of our team and the quality of the clean. We'll always aim to reschedule promptly and communicate any changes as early as possible.

6. Water Access

Our cleaning methods rely on your water supply, so we ask that a functioning tap or water access point be available on site. If no water access is available on the day, we will contact you before the appointment to arrange an alternative. Additional charges may apply and will be discussed with you in advance.

7. Pre-Existing Conditions

We are not responsible for pre-existing damage, wear, scratches, mineral deposits, coating failure, seal failure, or faulty or deteriorated materials on glass, frames, screens or fixtures. Where practical, we'll flag any pre-existing conditions we notice before starting work.

8. Finish and Results

We aim for a pristine, streak-free finish on every job and in the vast majority of cases, clients notice a significant improvement from the moment we're done. Where glass has hard water staining, mineral etching, coating damage or other conditions embedded in the surface rather than general dirt, a standard clean may not fully resolve these. We'll let you know if we spot anything like this before or during the clean. In some cases, specialist treatment may be available as an additional service — just ask us and we'll advise what's possible.

9. Screens and Fragile Materials

Flyscreens, louvres and other fittings are handled with care, but some screens and fragile or aged materials are more susceptible to damage during removal, cleaning or refitting due to their existing condition. We'll use reasonable care throughout, but cannot be responsible for damage arising from pre-existing fragility or wear.

10. Sticker & Adhesive Removal

Removal of stickers, tape, adhesive, banner residue or similar materials is not included in standard window cleaning pricing and is quoted separately. Results cannot be guaranteed — outcomes depend on the type of adhesive, how long it has been on the glass, and the condition of the surface. We will always assess the glass and discuss potential risks with you before starting any removal work. Where you choose to proceed after being informed of the risks, you acknowledge and accept those risks. A window clean of the affected area is included on completion. Bridge Window Cleaning does not polish, resurface or repair glass. We are not responsible for pre-existing scratches, chips or permanent marks, or for marks that may result from adhesive removal where risks were discussed and accepted prior to service.

11. On the Day

To help the visit run smoothly, please ensure windows are closed and accessible, pets are secured away from work areas, and furniture, vehicles or other items near the glass are clear of the work area before our technician arrives.

12. Quotes

Quotes are valid for 30 days from the date issued. Pricing is based on the property details and access provided at the time of quoting. Where additional charges apply, we will always seek your approval before proceeding.

13. Payment

Payment is due on completion of the service unless other arrangements have been agreed in writing. We accept bank transfer, card payment on the day, and cash. Payment terms for commercial and strata clients may be agreed separately in writing.

14. Cancellations

We understand that things come up. Where possible, please give us at least 24 hours notice if you need to cancel or reschedule. If our technician arrives and is unable to access the property, a call-out fee may apply to cover travel time and costs. Any applicable fee will be based on distance and will not exceed the value of the quoted service — we will always let you know before charging anything.

15. Damage

If you believe damage has occurred as a result of our work, please notify us within 4 days of the service so we can assess the matter. Where an issue is found to be the result of our negligence, we will work with you to resolve it fairly.

16. Media Use

We may photograph completed work for use in our marketing, including on our website, social media and promotional materials. Photographs are taken of the finished glass and general work area, not of clients or private household contents. If you'd prefer we don't photograph your property, simply let us know before your service and we'll respect that.

17. Liability and Insurance

Bridge Window Cleaning is fully insured and Working at Heights certified. Our liability for any loss or damage arising from our services is limited to what is fair and reasonable in the circumstances, and to the extent permitted by law, excludes indirect or consequential loss. A Certificate of Currency is available on request before any service begins.

18. Governing Law

These Terms are governed by the laws of New South Wales, Australia, and any disputes will be subject to the jurisdiction of its courts.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services or business practices. The version published on our website at the time of your booking applies to that service.

20. Website Use

The content on this website is owned by Bridge Window Cleaning and may not be copied, reproduced or used without our written permission. We aim to keep information accurate and up to date but cannot guarantee the website is free from errors or always available.

Contact Us

If you have any questions about these Terms, contact us at info@bridgewindowcleaning.com.au or call 0422 491 924.